Domestic: We ship nationwide across Australia.

International: Currently, we do not offer international shipping.

Standard Shipping: $14.95, 5-7 business days.

Express Shipping: $18.95

Free Standard Shipping is available for orders above $199

Free Express Shipping is available for orders above $250

Order Processing Time

Orders are processed within 1-2 business days of receipt. Orders placed after 2 PM AEST will be processed the following business day.

Once your order has been shipped, you will receive an email with tracking information.

Eligibility: Returns of physical products (e.g., first aid kits) must be made within 30 days of purchase.

Condition: Products must be in their original packaging and in unused condition.

Faulty items: Once the returned item is received and inspected, a replacement, store credit or full refund of the product will be issued.

Eligibility: Exchanges can be made within 30 days of purchase for change of mind. Return shipping is the responsibility of the purchaser.

Condition: Products must be in their original packaging and in unused condition.

Process: Please contact us at info@actwell.com.au to initiate an exchange.

Contact our customer service team via email at info@actwell.com.au
Provide your order number and details about the item you wish to return or exchange.
Follow the instructions provided by our customer service team.

Please note that shipping times may vary during holidays and sales events. It's advised to place your orders in advance to ensure timely delivery.

ACTWELL First Aid and Training reserves the right to modify this shipping policy at any time. Any changes will be updated on this page.

For any questions regarding this Return Policy, please contact us at email info@actwell.com.au.

Last Updated: October 1, 2023